Reach new heights with RCS chat for Business
With Rich Communications Services (RCS) you can connect with your customers on a different level and elevate their experience. These allow you to add interactive features to your texts, such as buttons, calendars, and payment options, making immediate actions more likely for customers.
Rich Media
Enrich your messages using RCS
Two-way communication with rich messages: Use images, audio, video
and response lists for an unparalleled customer experience.
Rich media messages
RCS allows for more communication options: add photos, videos, GIFs and live audio.
Personalised branding
With RCS you can use your logo and corporate identity, making you recognisable and reliable.
Interactive elements
Quickly start the conversation with answer suggestions through RCS.
All messages
in one overview with RCS
SMS and RCS
Everything in one overview, easy to manage.
Real-time feedback
An RCS ‘Delivered’, ‘Read’ or ‘Typing’: all visible.
Much more than just text
Send and receive screenshots, files and much more.
Good to know
All the advantages
of RCS summed up
These are the 10 greatest benefits of RCS
Suggested answers and user actions
Omnichannel Integration
Introduce AI in SMS
Send HR photos
No MMS issues
Send videos, GIFs and audio
View delivery notes
Register reading and opening time
Customised in your logo and corporate identity
Block conversations
How to kickstart RCS for your business
73% of customers prefer to use multiple channels when shopping – connect with your customers and increase your chances of engagement with RCS.
1. Business setup
Create an account with Spryng to access the RCS infrastructure.
2. Crafting the message
Create an RCS message using Spryng, including rich media content like images, videos, and interactive features.
3. Message delivery
Spryng will send the RCS message to the operators, ensuring it reaches the customer’s device.
4. Customer Engagement
Upon receiving the RCS message, your customer can interact with it by responding with a message, clicking on buttons, or engaging with suggested replies.
5. Tracking and analytics
You will be able to track the delivery and read receipts of the RCS message using analytics provided by Spryng.
Data security: GDPR proof!
Highest security standard
ISO 27001 and NEN 7510 certified, the only messaging provider in Europe for RCS, SMS, WhatsApp for Business and Voice with both certifications. The security and safety of your data and that of your customers is 100% GDPR proof at Spryng.
FAQ’s about RCS
What is an RCS chat?
RCS stands for Rich Communication Service. It is an enhanced form of SMS that allows communication over mobile networks with richer features than a standard SMS message, such as group chats, read receipts, typing indicators, and the ability to send rich media content. RCS offers many advantages for customer communication. Compared to WhatsApp Business, which also offers advanced communication options such as multimedia, verifications, and interactive SMS messages, RCS has the advantage of working directly through the mobile network without requiring users to install a specific app.
Can you use RCS chat in France?
Yes, RCS was recently introduced in France as well. All providers support the use of RCS and offer users advanced SMS features such as group chats, sharing high-resolution media, and read receipts. This service enhances traditional SMS by providing a more interactive and feature-rich communication experience.
Is RCS also available on iPhone?
Yes, iPhone users are able to benefit from RCS (Rich Communication Services) when communicating with Android users. This means that, as an iPhone user, you will have a kind of ‘iMessage’ experience even in SMS communication between iPhone and Android. With RCS, you can enjoy features such as read receipts, typing indicators, and multimedia sharing, making your messaging experience much more dynamic and enriched.
Is RCS a secure messaging platform?
By being ISO 27001 and NEN 7510 certified, Spryng is the only messaging provider in Europe for RCS, SMS, WhatsApp for Business and Voice with both certifications. The security and safety of your data and that of your customers is 100% GDPR proof at Spryng. Which means using RCS with Spryng implies your messages are 100% secured.
RCS vs SMS, what is the difference?
RCS (Rich Communication Services) is the latest upgrade to SMS, allowing users to benefit from additional features such as group chats, read receipts, typing indicators, and the ability to send rich media content like photos, videos, and GIFs. With RCS, you can track the status of your messages in real-time, providing a faster and more interactive chat experience compared to traditional SMS. Thanks to these advanced messaging features, RCS offers a better, more modern way of communicating, ideal for users looking for a more dynamic and efficient way to exchange messages.
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